Privacy

Data deletion

Request removal of personal data we store when you chat with a business using Conversell on Messenger, Instagram, or WhatsApp.

What we delete

  • Conversation history (messages you exchanged with the bot)
  • Profile information cached from Meta (name, profile picture where available)
  • Session state associated with your chat

Aggregated, non-identifying analytics and merchant billing records are not end-user personal data and may be retained where legally required.

Messenger & Instagram

Remove the Conversell app from your Facebook or Instagram account settings, or use Meta's built-in data deletion flow. Meta notifies us automatically and we purge your data for the relevant business bot.

WhatsApp

WhatsApp does not trigger Meta's automatic deletion callback. You can:

  • Submit the form below with your phone number (including country code)
  • Email privacy@conversell.ai
  • Send "delete my data" in your WhatsApp conversation with the bot

Timeline

We process requests as quickly as possible and within 30 days at most, in line with GDPR and Meta platform requirements.

Meta App Review (technical)

Data Deletion Callback URL (register in Meta App Dashboard → Settings → Basic):

https://conversell-gateway-9og1b78t.uc.gateway.dev/meta/data-deletion

Data Deletion Instructions URL:

https://conversell.ai/data-deletion

Business customers

If you are a Conversell customer, you can delete workspace data from your account dashboard or by contacting support@conversell.ai.

Contact

See also our Privacy Policy.